| 1 |
All new meter installation shall be completed within 7 working days from the date of payment of all fees & upon the submission of the signed Water Agreement to New Service Section.
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| 2 |
To ensure that consumer complaints at KWB Service Counters are attended to within 1 working day.
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| 3 |
Deposits will be refunded to consumers within 13 working days after receiving the notices from Consumer Service Section. |
| 4 |
To deploy water tankers to consumers within 2 hours to areas seriously affected (more than 100 houses or 500 people) by unscheduled interruption of water supply (except for areas that is not accessible by water tanker lorries).
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| 5 |
Main burst during day time shall be repaired within 12 hours & main bursts during night time shall be repaired within 24 hours.
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| 6 |
Process submission of plans from consultants & reply for approval within 21 working days.
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| 7 |
To ensure that water production is consistently met within a tolerance of 3% as measured by the different between average daily water production & average daily gross water consumption. |
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Sarawak ID
